Combined experience?

I just heard a commercial on the radio for a local business. Something in the ad stood out to me: “Our staff has over forty years combined experience!”.

Combined experience? Just what exactly is this supposed to mean to me?

scratching-head.gif That could be one employee who has made a life-long career of it and really knows his stuff. But wait, what if it’s two employees who’ve been in the field for 20 years each? Maybe it’s four folks who’ve been in the biz for 10 years each. Worst-case-scenario, what if it’s forty newbies who’ve logged a scant year each in the vocation?

But the numbers don’t necessarily have to be even! Hold on, it could be one savvy 39-1/2 year veteran coupled with a complete idiot who’s been there six months and is never available when you need service,.

I did a little browsing online, trying to find others who have this same beef, but I didn’t find many. Hmmm. However, I did see one website which boasts having moderators with 300 years combined experience in the subject matter. How asinine is that? Good grief!

Let’s not forget, too, that experience does not necessarily equal excellence.

So, there’s your critical thinking moment for the day. Chew on that for a while and listen for how many businesses use that phrase to impress you. Now you’ll know better. It just strikes me as funny!

5 thoughts on “Combined experience?

  1. LOL, exactly! If it was a dog-related bulletin board, they could say “our moderators have 2,100 combined dog years of experience in the field.” Good point!

  2. This made me giggle. Years ago I started working for a window covering manufacturer. They decided to set aside 3 of their customer service people for a special “priority service department.” They selected a gal that had been with them for 10 years, one that had been there 3 months and had no prior experience in anything (18 yrs old and straight out of high school) and myself who had been with them less than a month but had been in the business for over 20 years.

    They used the over 30 years of combined experience blurb in their promotions for the service. Then they had the kid answer 85 % of the calls so that the other gal and I could concentrate on the ones she couldn’t handle. That meant that 85% of the callers would have gotten more experienced assistance from anyone in the regular customer service than they did from the priority line or the switchboard operator for that matter!

Leave a Reply

Your email address will not be published. Required fields are marked *