Sometimes companies go far beyond the call of duty when it comes to customer service. I’m talking about that “Oh, wow!” things that make you stop in your tracks. I’ve experienced such a reaction with Midwest Gloves & Gear. Let me back up a bit. A couple weeks ago, I bought a pair of gripper [...]
By GW
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Posted in Domestic stuff, Gardening, People I admire, Shopping
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Tagged customer service, garden gloves, Gardening, midwest gloves and gear, ponding, rubberized gloves, waterproof, wow experiences
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Last week, I worked one of my shifts with a coworker named David. That afternoon, he answered a phone call just as the drive-thru tone beeped in our headsets. I was looking at him when I answered the drive-thru call, and what came out of my mouth was, “Hi, David, err, uh, welcome to Caribou!”, [...]
